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Articles
You may find the following articles useful. The
original version was published as indicated, but click on the title to read it right here.
I’d love your comments: if you use any of the ideas presented, how did you use them
and what results did you get? Do you have suggestions for improving the tools and
techniques? Do you have ideas for future articles?
Jeanne (JSawyer@SawyerPartnership.com )
| Leveraging
a Crisis. |
The Professional
Journal, December, 1998. |
| Managing
Yourself and Your Vendors to Avoid a Crisis. |
The Professional
Journal, April 1997. Also in High-Technology Services, April 1997. |
| Partnership
by Design. |
Business and
Economic Review, October-December 1997. |
| Problem
Solving Success Tips [pdf] |
Published
in The Quality Management Forum, ASQ Quality Management
Division, Fall 2001. The Professional Journal, AFSMI, September 2001. HDI
News, Help Desk Institute, August/September 2001. PM Globe,
Project Management Institute, August 2001. Supportgate,
Software Support Professionals Assoc., September 2001. |
| Solving the Right Problem: Using Metrics Effectively. |
High-Technology
Services Management, February 1994. Also in The Professional Journal, February
1994. |
| "Stuff"
doesn’t just happen: using the truth to prevent unwanted incidents
and speed recovery. |
The Professional
Journal, September 1994. |
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