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When
Stuff Happens: A Practical Guide to Solving Problems Permanently,
provides a proven method to help individuals and teams quickly resolve
difficult situations that anger and frustrate everyone involved. Author
Jeanne Sawyer distills her experience helping high-tech companies in
fast-paced Silicon Valley solve problems—companies that don’t have
time to waste solving the same problems repeatedly. “Stuff” does
happen: it’s what you do when it does that distinguishes the most
successful companies.
When
asked how her book helps, Sawyer said, “From the time we’re little
kids, we’re taught to solve problems by trial and error. That’s fine
if the problem is as simple as a burned out light bulb. When the problem
is a muddle of business, technical and political problems, we need
something that helps us sort out what's really happening. Unless you're
Harry Potter, treating a mess like a burned
out light bulb is as effective as wishing for magic. My method helps you
untangle the mess, understand what’s in it and choose effective
solutions.”
Not
just a collection of tools, the book presents an integrated method with
step-by-step instructions to lead the reader through a problem-solving
project. There are tips and hints throughout the book, and tools such as
templates and checklists. Two case studies, based on actual problems in
real companies, provide examples of exactly how to apply the method. An
index, reading list and glossary add to the usefulness of the book.
If you
want theory, this isn’t the book for you. When Stuff Happens is
practical, easy to read, and designed for people who have real, messy
problems to solve right now.
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